Customer self-service

If you are an existing customer, find out how to tell us about an issue, book an extra collection or make a change to your contract.

Invoice payments

You can make a secure payment online at any time. Select the button below, then choose Sundry Invoices:

Pay your invoice online

You can also pay by:

  • internet banking or standing order
  • Direct Debit
  • credit or debit card – just call our 24-hour automated payment line on 0300 330 1515 and pay by credit card
  • cheque.
More about paying your invoice

Extra collections

If you have waste you need cleared before your scheduled collection day, you can arrange another collection. You will be invoiced an extra charge for this service in line with our standard costs for general waste or recycling waste.

Request an extra collection

Sack orders

If you need more sacks for your general waste collection, please contact us and let us know:

  • how many rolls of sacks you require (25 per roll)
  • your business name and address
  • business ID (if known).
Contact us to order more sacks

Missing bin

If your bin is missing, please make sure that our crews have not left it somewhere different to its usual place.

If the reason your bin is missing is because of our bin crew, for example if the bin has fallen into the back of bin lorry (the crew will be aware of this), we will replace your bin free of charge.

If your bin has been lost or stolen, you will be invoiced for a replacement bin.

Report a missing bin

Damaged bin

If your bin is damaged, such as the lid or wheel has come off, please report this to us so we can arrange to make any repairs as soon as possible.

Report a damaged bin

Missed collection

If your waste has not been collected on your scheduled day, as detailed on your waste transfer note or agreement, please get in touch. We will tell our bin crew who will return to collect your waste as soon as possible.

If you have forgotten to put your bin out, please let us know. If our bin crew is still in the area, we will do our best to return and collect your waste for you.

Report a missed collection

Amend contract

If you want to amend your contract, such as change your bin size or alter the frequency of your collections, please contact us to discuss your needs.

Contact us to amend your contract

Cancel contract

We are sorry to hear that you want to cancel your service with us. If you are still in business, please make sure that you have another waste contract in place before you cancel with us, so you fulfil your legal duty of care.

A three month cancellation period applies from the date you complete this form.

Contact us to cancel contract
“Since opening the Flemingate Centre in Beverley, I've been delighted in the support and rapid response we've received from the ERYC Commercial Waste team. From initial on-site visits to advise on what could be achieved to the individually tailored packages offered to tenants, the service has been both professional and personal. I can't recommend them highly enough”

Graham Tait - Centre Manager - Flemingate